Meet Mia!
Contact UsIntroducing MECU's new intelligent assistant!
When you call MECU, Mia will listen to your request and direct you to the appropriate department or MECU representative. You can get information about products and services, hours and locations, and complete other banking needs.Like all MECU employees, Mia is friendly, knowledgeable, and dedicated to serving our members. Mia is ready to assist, answer questions, and get you on your way.
Shorter on-hold times
Interactive voice prompts get you where you need to go quickly
Personalized experience during every interaction
How does this work?
| Your Goal | Just Say |
|---|---|
| Reach Telephone Teller | "Phone Banking" or Press # |
| Account Access Issue: Log In | "Log in is not working." |
| Account Information: Account Number | "Can you help me find my account number?" |
| Balance Request | "Show me my balance." |
| P2P Transfers, Bill Pay, and Money Transfers | "Send $100" or "How do I transfer?" |
| Security or Fraud Concern | "Report fraud." |
| Statement or Due Date Question: Payment | "When do I have to pay my credit card bill?" |
| Update Credentials: Password | "How do I update my password?" |
We're still here for you!
If Mia can’t solve it, you can always talk to a live MECU representative.
