ITMs

Contact Us

ITMs are now available at MECU branches!


What is an ITM?

ITM stands for Interactive Teller Machine. ITMs look similar to an ATM, but with one big difference -- you can speak with a MECU personal teller using live video. Our friendly remote tellers can assist with virtually any transaction you can do in person including:

  • Cashing checks
  • Making payments to loans
  • Withdrawing cash
  • Depositing checks and cash (no deposit slips needed!)

It's easy to use. Simply touch the screen to speak to a MECU personal teller. Enjoy enhanced convenience and greater privacy. Learn more with this helpful video. 


 

Additional FAQs

An ITM is an Interactive Teller Machine. ITMs allow you to speak with MECU tellers through two-way live video. You get the same great service from our tellers in a simpler, more secure way.
Members simply touch the screen to get started and one of our tellers will appear onscreen. After that, your teller will guide you through your transaction. It’s that easy!
Most in-person teller transactions can be done at an ITM, including cashing checks, cash and check deposits, cash withdrawals, loan and mortgage payments and transfers.

Member Service Representatives are ready to help you with transactions that aren’t done on the ITM such as Shared Branching, account opening, loan application, cashier’s checks/money orders, credit/debit card cash advances, coin dispensing, and non-member check cashing.
No, deposit slips are not needed with ITM transactions.
We always want to provide our members with enhanced convenience and personalized service while leveraging the latest technology. Our ITMs allow us to serve you more efficiently.
Absolutely! Even with the ITMs, there will always be MECU employees in our branches during our lobby hours to help you. Whether you need assistance with your transaction, opening an account or applying for a loan, Member Service Representatives will be happy to help.
No, when you use a MECU ITM, you are served by one of our MECU employees working remotely from a centralized location in Baltimore City. There are still Member Service Representatives and tellers in the branch ready to assist you when needed.
No. ITMs can do many more types of transactions than ATMs. MECU still has ATMs available to do transactions, like withdrawing cash, or making a deposit. The ITMs are ideal for transactions that require a personal teller.
Interactive Teller technology is available at our: 
  We will continue to update this page and let you know when ITMs will be available at a branch or drive-thru near you!
We have a team of remote tellers assisting members, so you may not always speak to the same teller. Instead, the next available teller will be able to assist you.