Security Center

Starting July 25, MECU Debit and Credit cardholders will be automatically enrolled into MECU’s Advanced Fraud Alerts. This service will notify you via emails, SMS texts, and interactive phone calls when fraud is suspected, allowing you to quickly review potential fraudulent transactions. 

If you receive a fraud alert regarding a suspicious transaction, you should respond promptly with a simple "Yes" or "No" to confirm whether the transaction is legitimate. Responding quickly helps prevent further unauthorized transactions if your card information has been compromised.

Remember: MECU will never contact you by phone, email, or text to ask you for your account information.
 

Beware of fraudulent letters asking you to claim funds. Remember, if it seems too good to be true, it probably is!
Please note: MECU recently mailed notices regarding unclaimed property. If you receive any suspicious mail, please contact a MECU representative at 800-248-6328 for assistance. Your security is our top priority.

Research common threats to help yourself stay alert to potential threats.

Change your password frequently and use a combination of upper and lower case letters and numbers.

Regularly check on your accounts and confirm any charges that have been made. 

Report fraud as soon as it happens.

Criminals can install stealth software on your computer that lets them steal your identity and do other damage. (Learn what spyware is, how to tell if it's on your computer, get rid of it, and avoid it altogether.) 

Criminals sometimes use malware – including viruses – to get into your computer, steal information, send spam, and commit fraud. (Learn the signs of malware and how to get rid of it.)

Phishers pretend to be financial institutions or legitimate companies and send spam emails or pop-up messages to get you to reveal your personal information.

Scammers pretend to be legitimate businesses or government agencies when they contact financial institutions or other organizations to get your financial information.

Skimmers insert illegal electronic devices into ATMs or electronic payment terminals in order to steal debit and credit card numbers.

Lawbreakers rummage through trash, looking for bills or other papers with personal and financial information.

People divert your billing statements to another location by completing a U.S. Postal Service change-of-address form.

Criminals steal wallets and purses; mail, including bank and credit card statements; pre-approved credit offers; and new checks or tax information. They also take personnel records or bribe employees who have access.

Recognizing and Reporting Phishing Emails: If you receive an email that contains a link and/or an attachment from someone you do not recognize think before you click or open the attachment. It could be an attempt to get sensitive information or install malware/virus. 

If you suspect a check has been lost or stolen, you first need to contact us. If the check hasn't already been cashed, then you can request that they put a stop payment on it. It's a formal request that the check not be paid out by the bank if it's deposited or presented to be cashed.

Recovering your identity after it's been stolen can be an overwhelming process, but we're here for you. Your first step is to visit IdentityTheft.gov. Here you will begin the process of reporting and developing a recovering plan.

If you notice activity on your account indicating a transaction made by someone other than you or an authorized user of that account, call us immediately at 800-231-5262.

MECU will never contact you by phone, email or text message to ask for personal information. We will only ask you to provide this information to verify your identity when you call us directly.