Check our FAQs for answers to common questions
We've compiled some of the questions we hear most frequently from members when they visit a MECU Credit Union branch in and around Baltimore, MD, or when they contact us online. Chances are, the question you want to ask is here with the answer you need. And if it's not, feel free to contact us so we can help.
Fraud
Recognizing and Reporting Phishing Emails: If you receive an email that contains a link and/or an attachment from someone you do not recognize think before you click or open the attachment. It could be an attempt to get sensitive information or install malware/virus.
If your card is missing, please call the Lost/Stolen MECU Visa® Debit or Credit Card phone number to report it. 866-820-1039.
Visit our Security Center to stay up-to-date on the latest scams and how to prevent them.
MECU will never contact you by phone, email or text message to ask for personal information. We will only ask you to provide this information to verify your identity when you call us directly.
If you notice activity on your account indicating a transaction made by someone other than you or an authorized user of that account, call us immediately at 800-231-5262.
If you suspect a check has been lost or stolen, you first need to contact us. If the check hasn't already been cashed, then you can request that they put a stop payment on it. It's a formal request that the check not be paid out by the bank if it's deposited or presented to be cashed.
Recovering your identity after it's been stolen can be an overwhelming process, but we're here for you. Your first step is to visit IdentityTheft.gov. Here you will begin the process of reporting and developing a recovering plan.
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