A Message from MECU’s Chairman and President & CEO

December 15, 2009

Dear Valued Members,   

We would like to extend our best wishes for this holiday season to all our MECU members. In November, MECU upgraded its data processing system. In spite of the precautions we took to minimize any negative impact to you, some portions of our new system did not operate as anticipated.  We know these problems have caused difficulties and delays for many of you. 

We want to assure you that providing the best possible member service is our highest priority and we are working to resolve all of the problems as quickly as possible.   

We appreciate the calls, letters and emails we received from you letting us know that our service was unacceptable.  We couldn’t agree more.  There have also been delays in reaching us by phone and in receiving responses to e-mails. We aspire to consistently deliver great service to you and we know that in this instance, we did a poor job. 

We recognize that your time is valuable and understand the inconvenience this caused.  We do not take this lightly.  We’d also like to assure you that overall our systems work reliably and accurately and that we are working diligently to correct any problems.

We value your goodwill and membership.  The trust and confidence you place in us is important and we’ll continue to work hard to live up to your expectations in the future.

Sincerely,


Herman Williams Jr.
Chairman of the Board