MECU's Routing number: 252076468

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Mobile Banking FAQ

ABOUT MOBILE BANKING

WHAT DO I NEED IN ORDER TO ACCESS MECU’S MOBILE BANKING?

  • Be enrolled in MECU’s Online Home Banking, from your personal computer, and have a valid Account Number or Username and Password set up.
  • Have a mobile device with an Internet connection.
  • Enter the MECU Wireless Mobile Banking URL — mobi.mecu.com — into the browser of your Internet-enabled wireless device
  • Log in using your MECU Online Banking Account Number or Username and Password.

IS THERE A FEE TO USE MECU’S MOBILE BANKING?

No. MECU’S Mobile Banking is free of charge *.

*MECU does not charge a fee for mobile banking, however many mobile phone carriers charge a monthly fee for wireless web access, and may also charge for the volume of data exchanged.

WHAT MECU ONLINE BANKING SERVICES DOES MOBILE BANKING INCLUDE?

  • Account Summaries
  • Account Transaction History
  • Transfer funds
  • View due bills (eBills)
  • Pay Bills
  • View Pending Bill Payments
  • Cancel Pending Bill Payments
  • View Bill Payment Histories
  • View paid checks images
  • Search for MECU branches and ATM’s

WHAT HAPPENS IF I FORGET MY PASSWORD OR GET LOCKED OUT OF MECU'S MOBILE BANKING?

If you forget your password, you can visit www.mecu.com on your personal computer and use the "forgot password feature" in Online Banking, or you can call MECU's Member Service Center (410) 752-8313.

If you become locked out of MECU's Online Banking while using Mobile Banking, you must contact MECU Member Service Center to reset your password. You will be given a temporary password which will allow you to access your account and choose a new password at www.mecu.com from your personal computer. For security reasons, you may not specify your new password via Mobile Banking on mobi.mecu.com. Once you have set up your new password from your personal computer, you may use your Account Number or Username and Password to immediately log in to Mobile Banking at mobi.mecu.com.

CAN I USE MECU’S MOBILE BANKING IF I DON’T HAVE A MECU ONLINE BANKING ACCOUNT?

No. You must have enrolled in MECU’s Online Banking and have an online Password and have selected the multi-factor security questions and answers in order to use MECU Mobile Banking.

ABOUT MECU'S MOBILE CARRIER

WHO IS MECU’S MOBILE BANKING PROVIDER FOR MOBI.MECU.COM MOBILE BANKING?

MShift powers MECU’s Mobile Home Banking. For more information on MShift, visit their web site at www.mshift.com

WHICH MOBILE DEVICES ARE SUPPORTED FOR MECU’S MOBILE BANKING?

You can access MECU’s Mobile Banking from any Internet-enabled mobile phone (such as WAP phones), Palm One OS device, Pocket PC, Apple iPhone device or Blackberry device. Note: The devices must be Internet enabled.

HOW SECURE IS MECU’S MOBILE BANKING?

MECU’S Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway, MShift’s Servers and MECU’S web servers ARE encrypted using the Secure Socket Layer (SSL) layer.

POCKET PC DEVICES

I AM ABLE TO VIEW THE HOME PAGE OF MECU’S MOBILE BANKING ON MY POCKET PC, BUT WHEN I ATTEMPT TO LOG IN I GET AN ERROR MESSAGE.

When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message: "Unable to establish secure connection." Microsoft Pocket Internet Explorer may issue either of the following error messages: "The page you are looking for cannot be found" or "Unable to establish secure connection"

To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with the new hashing algorithm. For information about how to update to the Microsoft High Encryption Pack for Pocket PC, view the following Microsoft Web site:

www.microsoft.com/windowsmobile/downloads/highencryption.mspx
Download the needed file, and then synchronize your pocket PC.

PALMONE HANDHELDS

HOW DO I ACCESS MECU’S MOBILE BANKING ON MY PALM?

First, please ensure that your PalmOne Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP). Once you verify that you can connect to the Internet, you can access MECU’s Mobile Banking by simply entering the following URL in your browser: mobi.mecu.com

BLACKBERRY PHONES

HOW DO I ACCESS MECU’S MOBILE BANKING ON MY BLACKBERRY PAGER?

You must ensure that you have a browser, such as the Go.web browser, installed on your Blackberry. If you are not sure if your Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, you may simply enter our URL in your browser: mobi.mecu.com

WHY AM I UNABLE TO LOG IN USING MY BLACKBERRY PHONE?

Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.

WHEN I ATTEMPT TO GO TO MOBI.MECU.COM, I GET AN ERROR MESSAGE.

You may get the message "Access Denied: Insecure SSL Request" When clicking on More Info, you may also receive the following message:

"Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL which can be modified in your TLS Options. Contact your system administrator with any questions."

If you receive these messages, change your Blackberry Options settings as follows: Select Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."

MOBILE PHONES

I KEEP GETTING LOCKED OUT OF MY ACCOUNT WHEN I TRY AND LOG IN ON MY MOBILE PHONE. WHY DOESN’T IT ACCEPT MY LOG-IN INFORMATION?

Using your mobile phone to enter data takes a little practice. Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone’s shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.

WHY CAN’T I SEE THE FIRST FEW TRANSACTIONS OF MY ACCOUNT HISTORY?

Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information.

HOW DO I KNOW IF MY PHONE IS WEB-ENABLED?

If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone’s main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.
Mobile Phone Carrier FAQs & Tutorial Links

Sprint PCS: Sprint PCS Phone User Guides & Tutorials
Verizon Wireless: Verizon Wireless Mobile Web Information
AT&T: www.att.com
T-Mobile: support.t-mobile.com/productSelector.html